Mystery shopping programs tailored to your needs

We are where your customers are. Mystery shopping programs tailored to your needs. Whether you are looking to increase your sales, improve your service, or build customer loyalty, we can customize a mystery shopping program that works for you.

Mystery Shopping: Evaluate your customer experience

Swiss Audit Shop's certified mystery shoppers will evaluate the level of service in your company and help you identify growth opportunities. You can spend millions on marketing to get your customer into your point of sale, but it is what happens when they are inside that determines a sale.

Product placement, product availability, and knowledgeable sales staff are just a few of the factors that can influence sales. Swiss Audit Shop is your eyes and ears on the ground; monitoring your areas and providing tangible data that you can use to improve the customer experience.

We certainly cover your industry

Mystery shopping adapts to every business sector. Each industry has its own challenges, critical touchpoints, and customer service expectations. This is why our programs are custom-designed to meet the specificities of each field, taking into account industry standards, customer expectations, and the company's business goals.

Retail

Salespeople must go beyond the basics of greeting and stocking. They function as fashion experts who can identify current trends to offer exceptional service to the customer. We can help you ensure that your salespeople provide customers with a personalized shopping experience and increase the number of transactions.

Gas stations

The key ingredient to a gas station's success is the ability to serve customers quickly and efficiently. There is limited time for upselling or offering in-store promotions. We can help you verify if your sales staff is properly applying your recommendations as well as add-on sales.

Furniture and appliances

Salespeople who can build and inspire trust are what can make the difference between customers who buy in-person, rather than going home and buying online. We can help you confirm that your staff has in-depth product knowledge, understands competitive pricing, and can close a sale on the spot.

Auto-moto sales and services

From the first test drive to price negotiation and after-sales service, it is important that every touchpoint with your customer is a positive experience. We can help you ensure that your sales and service advisors encourage brand loyalty and follow the sales process correctly.

Restaurants

In a highly competitive industry, your customers visit you for a "unique" experience; they must feel valued and pampered. Your staff must make your customers' mouths water through clear menu descriptions and recommendations, with a warm welcome that increases sales per head. Satisfied customers are repeat customers.

Hotels

In your industry, it is often the smallest details of service that have the most impact, which sets you apart from your competitors. By keeping this in mind, your customers return. Check-in and check-out, valet service, cleanliness, and special requests are just a few of the key areas where you have the opportunity to stand out and make a unique impression on your customer. Our investigators verify the key points for quality service.

Government agencies

There are important regulations that your teams must follow to ensure fair treatment for all your clients. Your teams must be prepared to help politely and in a manner that shows adaptability to any demographic segment. Furthermore, your users turn to you for help and advice; the information given to them must be accurate and helpful. We can help you maintain a high level of service through surveys based on your criteria to guarantee a quality customer experience.

Financial services

Companies operating in these industries must create a significant bond of trust between their clients and their teams. Not only must your teams be aware of rates, rules, and regulations, but they must also effectively communicate their goals and strategies. This starts with ensuring that your agents are well-informed, do not make false promises, know and understand customer needs, and foster that all-important relationship of trust. We audit your points of sale as well as your web and telephone services.

Cosmetics and Pharmacy

The customer will often ask for the salesperson's opinion. If your in-store representatives do not know your brand, your consumers are likely to miss it and leave with a competitor's product. With so many choices, the salesperson is essential to your product's visibility. Those who sell your product must be able to adopt a consultative approach, assess the customer's needs, and guide them quickly to the right product within your brand. Product knowledge, friendliness, and speed of service are all key factors in ensuring your customer leaves satisfied. A great way to ensure maximum comfort for your clients is to offer an efficient experience regarding products and excellent communication of benefits.

Consumer electronics

When a customer buys in a retail electronics store, they are overwhelmed by so many choices of the same product. How do you make your product stand out? Do the salespeople who represent your products encourage or hinder your sales? Are they trained enough to understand why your product is the best choice? What incentive do they have to recommend your product over your competitor's? Swiss Audit Shop offers a wide variety of programs designed to train, test, and incentivize salespeople to choose, recommend, and evangelize your product. Better trained and better-informed salespeople mean awareness of your product that will affect your bottom line.

Why Swiss Audit Shop?

With over 15 years of experience in this industry, at Swiss Audit Shop, we go beyond the prerequisites and offer strategic programs and insights into your points of sale and services that you won't find anywhere else.

Leave the planning to us

You can count on our expertise to guide you through the successful launch of your campaign. We know how to assess your needs and customize a program that produces tangible results.

Solid contingency plans

We have contingency plans built into every project so that we can act quickly to replace, reschedule, or review in the event of an emergency or last-minute cancellation.

The art and science of the perfect survey

The way you ask a question is just as important as the answer that follows. We are experts in phrasing questions, determining the length of surveys, developing the right balance between subjective and objective, and writing surveys that yield the most insightful answers.

Conclusion

A mystery shopping program tailored to your needs is the key to turning the customer experience into a competitive advantage. Covering all industries—from retail to financial services, from hospitality to consumer electronics—Swiss Audit Shop puts its more than 15 years of expertise to work for your growth. Each program is custom-designed, with built-in contingency plans and a rigorous survey methodology, to produce tangible data and measurable results. Investing in a personalized program means ensuring that every touchpoint with your customer becomes an opportunity for loyalty and growth.

FAQ

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Further reading

Our mystery visit service

Discover how we evaluate welcome, advice and compliance with your standards at the point of sale.

Read article

Mystery shopping at Swiss Audit Shop

Our approach to mystery shopping and customer experience measurement.

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