Mystery visit Pharmacy & health in Switzerland
The pharmacy and health sector requires impeccable advice quality and compliance. The in-pharmacy mystery visit evaluates welcome, pharmaceutical advice, protocol compliance, confidentiality and the handling of sensitive products.
Why choose Swiss Audit Shop
Our experience in the Swiss market and our knowledge of sector-specific characteristics enable us to design tailor-made evaluation programmes adapted to your challenges and your clientele. We select and train mystery shoppers according to the profile of your real customers, to ensure the relevance and reliability of evaluations. Each assignment is followed by a detailed analysis and actionable recommendations, delivered in a dashboard accessible in real time via our reporting software. We support our clients over the long term, with regular follow-up and continuous adaptation of evaluation criteria as your goals and market evolve. Our objective is to transform service quality into a sustainable competitive advantage, serving the satisfaction and loyalty of your clientele.
Frequently asked questions
How does a mystery visit unfold in the Pharmacy & health sector in Switzerland ?
The mystery visit in the Pharmacy & health sector begins with defining your goals and evaluation criteria. We recruit and train mystery shoppers matching the profile of your real clientele, then conduct the visits according to the defined scenario. Results are consolidated, analysed and reported in SAS Survey.
Which cantons do you cover for the Pharmacy & health sector ?
We cover all 26 Swiss cantons for the Pharmacy & health sector, in French, German and Italian. Our local mystery shoppers know the customs and expectations of their region.
Want to evaluate your customer experience?
Let us discuss your goals and build a programme tailored to your business.