Mystery visit prices in Switzerland
How much does a mystery visit, a mystery call or a satisfaction survey cost in Switzerland? Discover how our services are billed and the factors that determine the price of a mystery shopping campaign tailored to your business and your points of sale.
Our services and how they are billed
Mystery visit
Priced per visit
Full point-of-sale evaluation, personalised scenario, detailed questionnaire, SAS Survey reporting.
Mystery call
Priced per call
Evaluation of your hotline, phone welcome, request handling, script compliance.
Satisfaction survey
Priced per interview
Structured voice-of-customer collection, verbatim analysis, prioritised reporting.
E-visit
Priced per e-visit
Digital journey audit, e-commerce, form, chat, omnichannel compliance.
Annual programme
Packages by volume and complexity
Recurring multi-site programme, defined frequency, longitudinal tracking, dedicated dashboard.
We bill per visit, with packages that scale down with visit volume and scenario complexity. No standard price is published: the price reflects the real scope of your programme. Each service is set out in a free quote, issued within 48 business hours after receiving your specifications.
The factors that determine the price
The price of a mystery shopping campaign depends above all on your objectives and your commercial footprint. A one-off wave on a single site will not cost the same as an annual multi-site programme with longitudinal tracking and a dedicated dashboard. That is why we systematically provide a personalised, no-obligation quote within 48 business hours. This approach guarantees total transparency and a programme calibrated to your operational reality.
Frequently asked questions about pricing
How much does a mystery visit cost in Switzerland ?
The price of a mystery visit in Switzerland depends on the number of visits, scenario complexity, geographic and language coverage, and reporting level. We bill per visit, with packages that scale down with visit volume and scenario complexity: each service (visit, call, e-visit, interview) is billed per unit, or as a package for a multi-site programme. We do not publish a fixed price list: the price is set out in a free quote within 48 business hours.
How is a mystery shopping campaign price calculated ?
The price depends on six main factors: number of visits or calls, number of points of sale to cover, scenario and questionnaire complexity, geographic and language coverage, wave frequency, and reporting level. We provide a free quote within 48 business hours.
Do you offer annual mystery visit programmes ?
Yes. Our annual multi-site programmes include a defined frequency, longitudinal tracking, a dedicated SAS Survey dashboard and continuous adaptation of criteria. These programmes are quoted individually.
Want to evaluate your customer experience?
Let us discuss your goals and build a programme tailored to your business.